Clients should please note.
- Any refund must be requested in writing.
- Once samples have been collected, no refunds will be issued
- We do not issue refund payments to third parties.
- A service charge of 20% will be deducted for payments done within a period of 3 month for test not carried out.
- Refunds are processed beginning from the instant a refund request is received; we will assess the eligibility of your claim within 10 working days for formal administrative investigations.
- Refunds will not be made available for test not done for over a period of 3 months and above, rather patients will be advised to run investigations equal to the amount paid. This is also transferable.